AG Web Services Support

How do domain names work?

A domain name works like an address forwarding service.

All of your website content sits on a computer with a unique address. This is called an IP address. An IP address is made up of a series of numbers, such as Your domain name directs visitors to your site using this IP address.

Domain names are used instead of IP addresses because most people find it easier to remember a name rather than a series of numbers.

Can I check and see if a domain name is available?

To get started, you need to check and see if the domain name you want is available.

To Check if a Domain Name Is Available

1.       Go to

2.       In the Enter a domain name search box, type in the domain name you are interested in.

3.       Select a top-level domain from the drop-down list (.com, .org, .net).

4.       Click Search.

If the domain you want is available, you can follow the instructions on the page to proceed to the next steps in the registration procedure.

If the domain name you requested is already taken, you will be presented with some available alternatives. For example, you may be able to select a .info or .ws top-level domain, rather than a .com. So, you could register, instead of

What is a second-level domain (SLD)?

Located immediately to the left of the dot (" . "), the second-level domain is the readable part of the domain name. The registrant defines the second-level domain. It typically refers to the organization or entity associated with the IP address. For example, in, "cnn" is a second-level domain.

Second-level domains can be divided into further domain levels. For example: These sub domains sometimes represent different computer servers within departments. More than one second-level domain name can be used for the same IP address.

What is a top-level domain (TLD)?

A top-level domain (TLD) is the part of the domain name located to the right of the dot (" . "). The most common top-level domains are .com, .net, and .org. Some other popular top-level domains are .biz, .info, .name, and .ws. These common top-level domains have certain guidelines attached, but are for the most part available to any registrant, anywhere in the world.

There are also restricted top-level domains (rTLDs), like .aero, .biz, .edu, .mil, .museum, .name, and .pro, that require the registrant to represent a certain type of entity, or to belong to a certain community. For example, the .name TLD is reserved for individuals and .edu is reserved for educational entities.

Country-code TLDs (ccTLDs) are for Web sites and registrants of a particular geographic location. For example: .bz (Belize), .ca (Canada), .dk (Denmark), .ec (Ecuador), .ie (Republic of Ireland), .uk (United Kingdom), .us (United States), and .zw (Zimbabwe).

I just registered a new domain name. How long until I can use it?

New domains and changes to domains may take up to 4-8 hours for .com and .net domains and about 24-48 hours for all other domain extensions to become effective. This is due to the number of networks involved, and the fact that several different agencies control those networks. This delay applies to all domains and all registrars.

Please allow for this delay when planning websites or configuring a domain to work with your email.

Can I change a domain name or get a refund if I misspelled it when I ordered it?

Unfortunately, you are unable to change or edit the spelling of a domain name after it has been registered. Enter the domain name exactly as you want it registered. Should the registration succeed, you will be charged, even if the domain you entered was not what you actually intended to type.

What do I do with my domain once it's been registered?

Besides setting up your website, there are a number of things you can do with your domain once you register it.

Sell it. Domain names can be a great investment. If you have registered a domain name that you are not using, maybe someone else can.

Protect your brand online. The more domain names you register, the better. Prevent others from registering a similar domain name to yours—just to steal away your customers. What to do with all these names? Forward them to your main domain name.

Hold on to it. Maybe you haven't decided what to do with your new domain name. Don't worry – there's no rush. You can leave it parked for the length of your registration.

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